• On this screen, you can
• watch calls as they happen,
• scroll back to look at older calls,
• print instant cash slips
• tag calls with account codes

This is the screen 'Alarm and Color Options'. Here you can:

• Reserve special treatment for certain calls, like
• Calls to a number or area code,
• Calls over a certain duration
• Calls above a certain price
• Unanswered Calls
• Calls from or to a certain extension

Apart from showing the selected calls in colour, you can also choose one or more of the following options:

• Pop up the window so you can see the call,
• Beep to alert you,
• Print a cash slip for walk-in customers (e.g., in a restaurant)
• Record to disk for later processing in your accounting system
• Show Caller ID - on an incoming call, a little window pops up and tells you who is calling and who he wants to talk to.
• If available, MicroBX will do a reverse search on the Internet for the caller's name. (not all PABX support this feature)

Once 'Show Caller ID' on incoming calls is activated, an incoming call will look like this:

You can open a memo for this number, and MicroBX will attempt to find the caller's name - from its own records, or from the Internet.

MicroBX allows you to define selection criteria for telephone calls, and then to either display or print them.
The criteria are extremely versatile and powerful.

Whenever you do not know what to do next, small 'help bubbles' will give you some context-sensitive hints.
And, of course, there is context-sensitive Help available with the F1 key.

You can sort bar charts of calls by:

• Duration
• Cost
• Phone number or extension.

And - of course - you can sort to find the longest or the most expensive calls .

The average response time of the Operator:

After you have seen the average response time, you can then check 'when during the day' incoming calls with a long ring time happened.

This shows the average line occupancy during the day.

The vertical axis shows the number of calls.
You may select calls by all possible criteria, for example incoming only, outgoing only, incoming calls ringing longer than 15 sec., etc. etc.

Here you see the details of the most expensive calls - when they were made, and who made them to whom.

Optionally, you can:

• Print this list
• Tag calls by account codes
• Print cash slips for individual calls
• Apply the buying or selling price
• Scroll back and forth
• Enter alias names for numbers or extensions
• add a memo for this number
• search the Internet for the name